ITIL-4-CDS Test Study Guide | Latest ITIL-4-CDS Exam Dumps

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q50-Q55):

NEW QUESTION # 50
What is the goal of the `shift-left' approach?

Answer: A


NEW QUESTION # 51
Sunrise Bank reorganized its customer support function into cross-functional, end-to-end value- stream teams that include service desk analysts, incident responders, problem managers, and change coordinators. After three months, teams still dispute task priorities, handoff delays persist, and customer satisfaction scores vary widely. According to ITIL 4 principles and the four dimensions of service management, which ONE action should leadership prioritize to establish clear accountability, align objectives, and improve collaboration?

Answer: C

Explanation:
A jointly created team charter aligns all members on shared objectives, clarifies end-to-end ownership, embeds collective KPIs, and supports ITIL 4's guiding principles of collaborate and promote visibility.


NEW QUESTION # 52
A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

Answer: C


NEW QUESTION # 53
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time.
However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

Answer: B


NEW QUESTION # 54
A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

Answer: D


NEW QUESTION # 55
......

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ITIL-4-CDS Test Study Guide & Free PDF Quiz 2026 Peoplecert ITIL 4 Specialist: Create, Deliver and Support Realistic Latest Exam Dumps

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